Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be replied to in no more than 60 minutes after the support ticket or e–mail was received. If your case requires additional assistance from an administrator, we will direct the trouble ticket or the email to the person in charge, in a timely manner then leave a comment to inform you that more time will be required for arriving at a solution. If you take advantage of the Admin Services package, any of the server administration services included there will be executed whenever you prefer.
A Premium–Quality Customer Care Service
- We will be online for you 24x7x365 to answer any inquiries that you may have about our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also need support tackling server management procedures, you can take a glance at our Admin Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and installation procedures.
A User–Friendly Help Section
Our Site Control Panel is preinstalled for each Linux dedicated servers hosting package. Among its characteristics is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can carry out. The majority of instructional articles in addition video versions which show all the operations that you can carry out in a highly illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the hosting Site Control Panel.