1 hour ticket response
Prompt assistance is our chief concern and this is the reason why we’ve got a team of expert technicians who are eager to offer a fast response to any question that you could possibly have. Simply open your helpdesk ticket from the Site Control Panel and we’ll respond within sixty minutes in the worst case scenario. In fact, we strive hard and aim for a twenty–minute technical support ticket response time.
A Topflight Customer Service
Our help desk support staff members have considerable experience in the cloud web hosting sphere and are professional enough to supply a fast answer to your problem. If, however, the matter at hand is not within the competency of a support engineer, the client support ticket will be sent to a programmer or sysadmin for further assistance.
An Easy–to–Browse Help Center
To help you get a quick suggestion on how you can use a given feature, we have incorporated a really intuitive Help section in your Site Control Panel. You can search through an immense selection of web hosting account administration articles and website administration articles, take a glimpse at the F.A.Q. section or check our how–to video tutorials.