Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Guarantee

  • Our team of technicians will try their best to reply to your service requests in approximately 1 hour. If, however, the situation you have experienced calls for the help of the Admin =Department,= we’ll address the ticket to the person on duty and will post a reply to notify you.

  • Top quality support service

  • Professional Client Assist Service

  • We give you 24 hours a day customer assistance via a super–fast ticket solution included in your Control Panel. You could e–mail us at any time about any of the software applications that come installed in advance on your virtual server, this includes the desired Operating System, the server management panel and our in–house produced Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • An in–depth and consistently updated article base is included in our custom–built Site Control Panel. It offers you quick tips on how to perform all the essential web site supervision duties. The Help area presents extensive how to tutorials and step by step video tutorials. You can access the Help section by clicking the Help or Video buttons in the upper right part of each Control Panel section.