Integrated Ticketing System
What is an integrated ticketing system and what are the pros of employing one? How is it different from other forms of customer support?
If you have purchased a hosting plan and you have certain queries associated with a specific function/feature, or if you have bumped into a certain complication and you need assistance, you should be able to contact the respective client service staff. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, as the fastest way to handle a problem most often is to submit a ticket. This method of communication renders the replies exchanged by both parties simple to follow and permits the customer support team members to escalate the problem if, for example, an admin has to get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you have to use no less than 2 separate accounts to touch base with the customer care team and to actually manage the hosting space. Non-stop signing in and out of different accounts could often be a bore, not to mention the fact that it requires a very long time for most web hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting
include an integrated trouble ticket system, which is included in our in-house developed Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – invoices, web files, e-mails, tickets, etc., avoiding the need to go through different admin consoles. If you’ve got any technical or pre-sales questions or any difficulties, you can submit a ticket with a couple of mouse clicks without logging out of your Control Panel. During the process, you can choose a category and our system will offer you a variety of articles, which will give you more info and which may help you fix any given problem even before you post a ticket. We guarantee a response time of no more than one hour, even in case it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we use is integrated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated packages
, which means that you won’t require a different support platform to contact our customer care staff – you can do it on the spot if you experience a predicament. Opening a new ticket takes a few clicks and finding an older one is equally simple. Using our intelligent search functionality, you can quickly track down any ticket that you’ve posted in the past. You can post a ticket at any given moment since our technical support staff members are available to you day and night and respond in less than 1 hour, even though it rarely takes that much to get a response. With the Hepsia Control Panel, you’ll have everything in one location and you can just forget about needing to sign in and out of two or more platforms to solve a simple issue.