A live chat is a real-time way of communication between a website hosting supplier's support team and its customers. It's an efficient way to get some info about the web hosting services or get some problem resolved as you're talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced chance of mistakes at the time you exchange info like usernames or domain names, the more rapid response time because the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue in question. Also, you will be able to be a part of a live chat room from any kind of computer that is connected to the web, avoiding the phone fees that you'll have to pay in case you are calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat support service for all cloud web hosting that we offer and we can assist you with almost everything in real time. If you do not have an account with us yet, we are able to give you more info about the plans so as to help you to get the most suitable package. If you are an existing client, we will be able to help you with any billing or general issue in addition to with various common technical troubles, for instance an email address installation in a desktop e-mail client. In case you can't call us for whatever reason or you are in a country where we don't have a local phone number, the live chat is the best way to contact us. Certainly, some situations need longer time to investigate and test, so you'll need to open a ticket to our technicians, still, we can save you time and assist you with a number of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our semi-dedicated packages, you'll be able to get the the right answers for any questions you have or get a lot of problems dealt with rapidly. The chat service is online each and every day, therefore you are able to speak to a representative even on holidays and weekends. In case you're unsure which package is better for your websites or if our advanced cloud hosting platform covers some system requirements, you may come on our live chat prior to purchasing anything. If you are an active customer, you will be able to receive more info about billing issues, account settings along with a number of common tech problems you may encounter, for example if you cannot set up an email account in a client on your PC. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.