One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how does it enhance user experience?
If you’ve ever got any enquiries connected with the web hosting service or if you face a problem with your sites, you’ll have to touch base with the respective hosting company’s customer support team. It may not matter how promptly they’ll answer if you have an enquiry of a generic nature, but a problem like an ill-applied script update, for instance, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to lend you a hand, the longer the site will be out of order. In case you offer goods or services online, any outage will affect your site badly and you may lose current or potential visitors. Lots of hosting providers, predominantly resellers, reply to trouble tickets and emails within twenty four hours, but in the electronic epoch that is much too long, as clients will scarcely ever come back to a website that isn’t functioning properly for an extended stretch of time.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any technical support ticket that you submit or any email that you write is just sixty minutes, even in case you contact us during weekends and public holidays. Whatever the nature of your issue or inquiry might be, we’ll help you right away and will give you the needed info to solve any problem with your websites. The real reaction time typically does not surpass 15 to 20 minutes, which means that you can forget about waiting for hours and hours on end to get an issue fixed or even worse than that – waiting a whole day only to receive a reply that more information is necessary while nothing is solved. We’ll give you assistance in a jiffy since we know just how priceless time can be in the dynamic electronic era. The 60-minute reply time guarantee is valid for any technical or billing question that you may have relating to our cloud web hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from us, you can take advantage of our stunningly fast support services. You will obtain an answer to any ticket submitted via the web hosting Control Panel or e-mail sent to our customer and tech support staff in no more than sixty minutes. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. It often takes far less time to examine and fix a problem. We’ll provide you with more information if the solution entails something that needs to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be exactly the same and given the fact that our support staff is available to you day and night, you will get timely help for practically any billing, general or technical issue irrespective of the hour.