Find out what website hosting providers mean when they say "phone support".
In case you've ever had a cloud web hosting account in the past or you've dealt with any other kind of online service, you probably know from personal experience that for some things it is better to consult with a live person on the telephone instead of exchange tickets or email messages. If you want to learn more about a specific service before you purchase it or in case something small has to be done, for instance, it'll be easier and quicker to get it done live. If you can contact representatives by phone, it is very likely that you are using the services of a real web hosting provider, not just a reseller. The level of support that you can get on the telephone may differ between different companies - from very general matters to experienced technical support. Generally the majority of providers will offer you pre-sales assistance and 1st level phone support, while more complex tech issues are managed through e-mail or tickets.
Phone Support in Cloud Web Hosting
In case you decide to use one of our cloud web hosting
, you'll be able to connect with our customer support team over the phone for 14 hours every day. We can help you choose the most suitable plan for your web sites since we think that it's better to discuss these matters with a live person. If you already have an account, we're able to assist you with any sales/billing questions and general issues, even with some technical problems that do not need a lot of time or escalation to an administrator as it will be more appropriate to open a support ticket for time-consuming problems in order to have the entire communication in a single place. We now have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs per day as part of the support services for each and every semi-dedicated server
plan that we offer. As some issues are more difficult and time-consuming, you will have to open a ticket if you experience such an issue, but for any general, billing or small-scale tech issues you can always phone us and we will assist you quickly to save you the time you'll have to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our top-notch cloud platform or you can receive any other general info about our semi-dedicated services. We have local phone numbers in the USA, the UK and Australia as well as a global number, therefore you can call the one that is nearer to where you are.