24/7 Customer Support
Discover more about what ‘customer support’ implies in the web hosting world and about the various support types.
The customer support that you'll get from your cloud web hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you have a technical problem with a current account. Timely and correct information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine hosting provider not from a reseller. When you purchase a hosting account via a company that does not own its servers and it cannot access them directly, it is likely that you'll wait for a few days in order to get an answer to any query, therefore your websites may remain offline for quite some time. Alternatively, a company that offers various ways of communication and has a support staff available all the time will assist you to right away and help you limit or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
Our cloud web hosting
offer you 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our services before you make a purchase or you're a current client and you have any kind of question or a problem, you can contact us at any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any troubles that need additional time to research and resolve. In contrast to many other website hosting service providers, our trouble tickets come with a warranted maximum reply time of just 1 hour, thus no matter what the trouble is, it'll be resolved in a timely manner and you will not waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you're able to benefit from our 24/7 support services even on official holidays. Your sites will be available all the time and so will we. With a lot of connection options, you will be able to pick the best way to get in touch with us and learn more about our solutions in case you do not have an account yet, or get assistance if you are already one of our customers. You can phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have 1-hour answer time guarantee, though it hardly ever takes more than 20 mins to get assistance regardless of the complexity of the trouble. With our customer and technical support services, we'll be there for you every time you need us, not a couple of days after that.
24/7 Customer Support in VPS Hosting
In case you rent a Virtual Private Server from us, you can contact us 24/7 for any kind of server-related issue or forany problems and questions associated with the pre-installed software the server comes with. If you haven't bought your virtual private server
package yet, you can find out much more about our solutions by giving us a call or via the live chat service. For more technical problems, you should send an email message or open a ticket through your billing Control Panel and you'll receive assistance within less than 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time normally doesn't exceed thirty minutes. In case you're looking for assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade which you can add to each VPS plan and our administrators can help you with any set up or troubleshooting problem you have encountered.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server
packages that we offer include 24/7 support through various means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the plans or you have various billing or general questions, you're able to phone one of the local numbers we have worldwide or you can use our live chat support and talk with a live representative. For strictly technical issues which require some help from a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to keep track of a given matter. The reply time for them rarely is more than 30 minutes, so you can forget all about having to wait for an entire day so as to receive assistance. Our support service is available for all server-related issues, and the pre-installed software. In the event that you want assistance for third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all the plans.